Teacher Training and Residential Accommodation Administrator - UK
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About the Company
St.Giles International / Education Trust
St Giles provides English language training to around 14,000 students from over 100 different countries across its centres in the UK, USA and Canada. Established in 1955 as a family business, St Giles and the St Giles Educational Trust also run a
range of initial training and continuing professional development courses for English language teachers in the UK and overseas.
About the job
CELTA CERT Tesol 120+ Hour TEFL Certificate
10 August 2017
01 September 2017
£25,000 per annum
St Giles International and the St Giles Educational Trust are seeking to recruit an experienced full-time Administrator for teacher training courses and residential accommodation for students. The post-holder will be based at St Giles’ London Highgate school.
To undertake this varied role, you will need to be a friendly, dynamic person who can demonstrate excellent organisational and communication skills. Ours is a busy environment, so a ‘can-do’ attitude, coupled with the ability to multi-task, whilst maintaining the highest levels of customer service, is essential.
Candidates should have relevant experience of administration (having held a similar post in an educational organisation would be a strong advantage), should be computer literate (MS Office is essential) and must be able to work both independently and as part of a team. They should also have a level of competence in English language which is appropriate to the requirements of the post. Though not essential, a TESOL qualification would be an advantage.
If you have the energy and drive, please send your Curriculum Vitae and a covering letter detailing how you meet the requirements of the post.
The role encompasses three areas of responsibility:
Teacher Training Administrator – responsible for the administration of the St Giles Teacher Training courses at the London Highgate and London Central schools
Accommodation Officer (residences and transfers) – responsible for the placement of students into St Giles residential accommodation and associated student liaison and support
St Giles Educational Trust (SGET) Administrator – responsible for the provision of administrative support to the St Giles Educational Trust
The post reports to The Principal of St Giles London Highgate and the Director of the St Giles Educational Trust.
The post-holder will be based at: St Giles International London Highgate, 51 Shepherds Hill, London, N6 5QP.
Hours of work: 09:00 to 17:30 Monday to Friday. The post-holder may occasionally be required to work for a few additional hours at weekends and in such circumstances, time off in lieu will be granted.
Salary: £25,000 per annum
First Year annual leave allowance: 20 days per year plus bank holidays
1. Accommodation Officer (Residences and Transfers)
The post-holder will take responsibility for student bookings at residences used by St Giles London Highgate. This includes the following regular duties:
Acting as the main point of contact for the school’s residences and providing a weekly arrivals/departures list to each of them
Dealing with changes to student enrolments, including amending invoices and issuing refunds in relation to residential accommodation and keeping the residences informed of any changes
Keeping accurate records relating to residence and welfare issues and representing the residences at departmental meetings
Dealing with any customer complaints in an efficient and timely manner
Ensuring the highest possible occupancy rate with a view to maintaining the profitability of all residence accommodation, as well as related monitoring and regular reporting to the Principal
Providing full cover for the Accommodation Officer (Home-stay) role as and when required
Assisting the Accommodation Officer (Home-stay) with host family recruitment and home visits
Taking part in the telephone rota (in conjunction with other administration staff) for student emergencies which occur outside of office hours
Assisting with the issuing of home-stay confirmation letters during busy periods
Organising the taxi transfers for the students as well as group arrivals: this includes liaising with the transfer companies, dealing with any complaints from students and checking related invoices
2. Teacher Training Administrator
For the the Cambridge CELTA and other SGET teacher training courses at St Giles London Highgate and St Giles London Central, the post-holder will be responsible on a daily basis for:
Playing a proactive role in the promotion of the teacher training courses, including via effective use of web channels and social media
Responding to web, telephone and personal enquiries from candidates and agents
Arranging interviews, greeting interviewees and liaising with teacher training staff: This includes liaising with management at London Central to organise cover for interviews when the Head of Teacher Training St Giles London is not available
Processing enrolments for teacher training courses
Collecting payments from teacher training course candidates and liaising with the St Giles Educational Trust Finance officer regarding payments
Acting as the first point of contact and information for participants and alumni of teacher training courses at St Giles London Highgate/Central
Organising open evenings, taster days, the Saturday grammar courses and other events linked to the Cambridge CELTA
Liaising with Teacher Training Administrators at the other UK centres of St Giles and the St Giles Marketing Department, to ensure that the teacher training courses are promoted and presented in a positive and consistent manner
Promoting/advertising the free classes for ‘practice students’ for the teacher training courses
Distributing information about job opportunities to current trainees and liaising with the St Giles Educational Trust’s teacher recruitment partners
3. St Giles Educational Trust (SGET) Administrator
Administration duties for the SGET include:
Arranging and servicing trustee and other St Giles Educational Trust meetings
Making travel arrangements for the Director and St Giles teacher trainers who are involved in the Trust’s overseas projects
Providing general administrative support for all areas of the Trust’s charitable activities, to the Director of the Trust and (on occasions) to the consultant to the Trust
Taking administrative responsibility for the organisation of the ‘Teachers’ Tuesday Club’
Updating and maintaining the Trust’s social media sites (including facebook, twitter and linkedin) and undertaking basic editing of the Trust’s web site (currently in WordPress, soon to be in WIX)
4. General duties assigned to the post
As a member of the front office team at St Giles Highgate, the post-holder will also be involved in dealing with general enquiries from current or prospective students of St Giles International and other visitors
On occasions, the post-holder may be requested by the Principal of St Giles London Highgate, the Managing Director of St Giles, the Director and trustees of the SGET or the founder of the SGET to undertake other administrative duties as appropriate to their skills and experience.
The post-holder will undertake all his/her duties in accordance with relevant legislation, St Giles’ company guidelines and the requirements of external inspection. He/she will maintain a high standard of customer service at all times
The following experience, skills and personal qualities are essential for the post:
Experience in a senior administration role including in areas which are relevant to the post as described
Strong communication skills, both written and spoken: this includes a level of competence in English language which is appropriate to the requirements of the post
Sound knowledge and experience of using social media for promotion
Good analytical and problem-solving skills
Excellent organisational skills
Computer literacy (MS Office is essential)
The ability to work independently and as part of a team
The ability to work under pressure and to prioritise effectively amongst a diverse workload
Reliability and a positive, proactive and energetic approach to work
The following would be an advantage:
Experience in an administrative role in an education environment (private or public sector)
A recognised TESOL qualification
Experience of using Class for Windows
Operational competence in a second language (particularly Spanish)
Experience in a marketing role and/or knowledge of web marketing and search engine optimisation
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