Young Learners Activity Manager


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About the Company

EC English Language Centres
EC English Language Centres offer a range of English courses for beginners to advanced speaker. At EC, we’re proud to have created a talented team of passionate people from all over the world. EC is an award-winning organisation committed to helping students succeed in a global community, with 25 stunning schools located in the most iconic English-speaking destinations (UK, Malta, USA, Canada and South Africa).

About the job

United Kingdom
Bachelors Degree (Any)
Full-time
03 March 2017
11 June 2017
Temporary Contract
London Shoreditch , London Frensham , Portsmouth, BrightonOvingdean and Cambridge

Job Description

This position is open at all these locations: London Shoreditch , London Frensham , Portsmouth, BrightonOvingdean and Cambridge

Start Date: Mid June (9 Week Contract)

About EC English Language Centres:

Established in 1991 EC Malta was EC’s first and only school. This small school quickly gained a wonderful reputation and became one of the leading English language schools in Malta. Fast-forward to today we have over 20 schools in five countries on three continents and a fantastic status for delivering English Language courses to Adults and Young Learners globally. This year our 900-plus staff will help over 45,000 students from over 140 countries achieve their goals, access a bigger world and realize their dreams.

Position Summary:

EC has vacancies for Activity/Operations Managers who are responsible for the organisation and delivery of the Young Learner Summer Operations at our summer locations in London, Cambridge, Brighton Frensham and Portsmouth. We are looking for a self-driven and enthusiastic team member who fits EC's values and team spirit. The candidate will be leading a large team of support staff, so requires strong leadership and excellent communication and organisational skills. The Activity/Operations Manager reports directly to the Young Learner Programme Manager. 

Key Responsibilities: 

  • Assists the Programme Manager with the overall management and leadership of the summer centre and to meet the centres agreed key performance indicators;
  • Provides excellent student service through strong leadership and by ensuring processes and procedures are followed. Guarantee delivery of our promises by identifying areas of improvement, analysing statistics and other data to continually look to improve the level of service we deliver for the student. Continuously evaluate and identify opportunities to drive improvements that positively impact the students’ experience.
  • Manages all facilities related to the Operational function of the centre
  • Ensuring along with the Centre Director that all Fire, Health and Safety policies and procedures are in place according to local laws and regulations
  • Drives and promotes a great student services culture in EC
  • Ensures that the right mechanisms are in place to ensure the welfare of the students
  • Manages the day to day function of the front desk to include accommodation, activities, petty cash, and collection of monies that are identified by Finance as being owed by student.

Education Required: 

  • Post-secondary level of education
  • Fluent in written and spoken English 

Education Desired: 

  • Customer Service Qualification
  • Fluent in another language 

Experience Required: 

  • Working on EFL multicultural courses
  • Sports Coaching
  • Experience working with Young Learners
  • Event Management
  • Welfare Experience 

Behavioural Competencies: 

  • We love what we do
  • We go the extra mile
  • We have a can-do mindset
  • We deliver what we promise 

Job Specific Competencies: 

  • Structuring Tasks
  • Solving Issues
  • Steering Others
  • Being Resilient

Eligibility and Safe Recruitment: 

Applicants MUST be eligible to work in the UK. 

EC is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment:

 

  • A DBS Check will be requested in the event of a successful application
  • Completion of a DBS application is condition of employment
  • We do not accept DBS checks undertaken by other organisations
  • All gaps in CVs must be explained satisfactorily
  • Proof of identity and qualifications will be required
  • All references will be followed up and reference requests will ask specifically whether there is any reason you should not be engaged in situations where you have responsibility for, or substantial access to, persons under 18
  • Appropriate suitability checks will be required prior to confirmation of appointment

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